Shipping Policy
Last updated: June 2026 · United States Only
🌿 Free standard shipping on every US order. No minimums. No exceptions. Every single order ships free.
Shipping Destinations
LumeSkin currently ships to the contiguous United States only including all 48 mainland states. We do not currently ship to Alaska, Hawaii, US territories, PO Boxes, or internationally. We are working to expand our shipping destinations — check back for updates.
Shipping Timeframes
All orders are processed and dispatched within 1–2 business days of being placed. Once your order ships you will receive a confirmation email with your tracking number.
Business days are Monday through Friday, excluding federal holidays. Orders placed after 3:00 PM EST or on weekends will begin processing the next business day.
Order Processing
Once you place your order you will receive an order confirmation email immediately. Your order is then processed and handed to our shipping carrier within 1–2 business days. You will receive a second email with your tracking number once your package is on its way.
Orders placed Monday–Friday before 3:00 PM EST ship same or next business day
Orders placed Friday after 3:00 PM ship the following Monday
Orders placed Saturday or Sunday ship the following Monday
Orders are not processed on federal US holidays
Tracking Your Order
Once your order ships you will receive a tracking number by email. You can use this number to track your package directly on the carrier's website (USPS, UPS, or FedEx depending on your location).
Please allow 24–48 hours after receiving your tracking email for the tracking information to update in the carrier's system. If your tracking number shows no movement after 48 hours please contact us at hello@lumeskin.com and we will investigate immediately.
Estimated Delivery Window
From the time you place your order to the time it arrives at your door, here is what to expect:
StageTimeframe Order processing 1–2 business days, Transit time 5–7 business days
Total estimated delivery 6–9 business days from order date
Delivery times are estimates and are not guaranteed. Delays may occur during peak seasons, severe weather events, or carrier disruptions outside of our control.
Shipping Carriers
The carrier assigned to your order depends on your location and package size. You will see the specific carrier and tracking details in your shipping confirmation email.
Lost or Stolen Packages
LumeSkin is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your package please:
Check around your property including side doors, back porches, and with neighbors
Check with other members of your household
Wait 24 hours — carriers occasionally mark packages as delivered prematurely
Contact your local post office or carrier with your tracking number
Email us at hello@lumeskin.com and we will do everything we can to help
Incorrect Shipping Address
Please double-check your shipping address before placing your order. If you realize you entered an incorrect address contact us at support@lumeskin.studio immediately — within 1 hour of placing your order if possible. Once an order has been processed and shipped we are unable to change the delivery address.
LumeSkin is not responsible for orders delivered to an incorrectly entered address. If a package is returned to us due to an incorrect address we will contact you and reship at no additional charge.
Damaged Items
If your order arrives damaged please photograph the damage and email us at support@lumeskin.studio within 48 hours of delivery. We will send a free replacement immediately — no return required. We stand behind every order we ship.
Order Changes & Cancellations
We begin processing orders quickly to ensure fast dispatch. If you need to change or cancel your order please contact us within 1 hour of placing it. After that window your order may already be in processing and we cannot guarantee changes can be made.
Questions about your order?
Our team responds within 24 hours Monday through Friday.